Shipping and Delivery

Last updated: 1 October 2025

We manufacture in the UK and arrange delivery once your order is accepted. The delivery method, charges and target timing are confirmed on your order confirmation/quotation.

Scheduling

We’ll confirm the estimated lead time and then agree delivery details with you. If anything changes, we’ll update you as soon as possible.

Multi-item orders

Some orders may arrive in more than one consignment. We’ll let you know if a split shipment applies.

Delivery charges

Delivery is quoted with your order (shown on your quotation or order confirmation).

Service level

The delivery service used for your order is stated on your quotation/confirmation. If you require a different service, tell us when ordering and we’ll advise availability and costs.

Delivery day guidance

Please ensure someone is available to receive the goods at the agreed time and that the site is accessible. If your site details change, let us know before the scheduled date.

Damages & shortages

Please inspect goods on delivery. If anything is damaged, missing or incorrect, contact us promptly with photos of the packaging and product so we can verify and resolve (repair, replacement or credit).

Returns & RMAs

As goods are made to order, returns are handled for faulty or incorrect items only. Please email sales@sonador.co.uk for an RMA before returning anything. Unauthorised returns will be refused.

Collections (by arrangement)

Collections can be arranged from our site with prior notice.

Soñador (UK)
Unit 11, Former Rhodes Site, Elm Tree Street, Wakefield, WF1 5EQ, United Kingdom

Contact

Delivery & order enquiries: sales@sonador.co.uk • +44 (0)1924 365894