Privacy Policy

Last updated: 1 October 2025

Soñador (“we”, “us”, “our”) respects your privacy. This Policy explains how we collect, use, disclose and protect personal information when you use www.sonador.co.uk, open an account, place enquiries/orders or otherwise interact with us. Our website and services are intended for business customers (retailers, designers, contract buyers).

1) Who we are (Data Controller)

Soñador (UK)
Unit 11, Former Rhodes Site, Elm Tree Street, Wakefield, WF1 5EQ, United Kingdom
Tel: +44 (0)1924 365894 • Email: sales@sonador.co.uk

We process personal data in accordance with UK data protection law (UK GDPR & Data Protection Act 2018).

2) Information we collect

We collect the minimum information needed to run our business relationships and fulfil enquiries/orders:

  • Identity & contact details (e.g., name, business email, phone).
  • Company details you provide (e.g., business name, VAT/company number).
  • Order & service information (e.g., enquiries, orders, delivery details, support communications).
  • Website usage (e.g., device/browser info, pages viewed) and cookies/analytics to help operate and improve the site.

3) How we use your information (lawful bases)

  • Contract: to respond to enquiries, manage your account, and supply goods/services you request.
  • Legitimate interests: to operate and improve our website and services, communicate with you, maintain security, and keep appropriate records.
  • Legal obligations: to meet tax and accounting requirements.
  • Consent: for optional analytics/marketing where required. You can withdraw consent at any time.

4) Cookies & analytics

We use cookies and similar technologies to operate the site, remember preferences and analyse performance. You can manage cookies through your browser settings. (See our Cookie Policy for details.)

5) Sharing your information

We do not sell personal data. We share information only with trusted service providers under agreements that protect your data, for example:

  • Our e-commerce/hosting platform (Shopify), website infrastructure and support tools, as set out in your site plan.
  • Payment providers/banking services you choose to use.
  • Delivery & logistics partners to deliver/collect goods.
  • Professional advisers (e.g., accountants, legal) where necessary.
    We may also disclose information if required by law or to protect rights and safety.

6) International transfers

Some providers may process data outside the UK/EEA. Where this happens, we rely on appropriate safeguards (e.g., adequacy regulations or standard contractual clauses with the UK addendum).

7) Retention

We keep personal information only as long as necessary to provide services, communicate with you, and meet legal/record-keeping obligations. Then we delete or anonymise it.

8) Security

We apply technical and organisational measures (e.g., encryption in transit, access controls and staff awareness) to help protect personal information. No system is perfectly secure, but we review controls regularly.

9) Your rights

Under UK GDPR you may have rights to access, rectify, erase, restrict or object to processing, and to data portability. Where we rely on consent, you can withdraw it at any time. To exercise rights, contact sales@sonador.co.uk.

10) Children

Our website and services are for business use and are not aimed at children.

11) Third-party links

Our site may link to other websites; their privacy practices are their own. Please review their policies.

12) Changes to this Policy

We may update this Policy from time to time. We will post the new version here with an updated date.

13) Contact

Questions about this Policy or your data?
Soñador (UK), Unit 11, Former Rhodes Site, Elm Tree Street, Wakefield, WF1 5EQ, United Kingdom • sales@sonador.co.uk • +44 (0)1924 365894.